The agreement between you and Selraiz.
These terms are between Intellect Consulting OOD, of 2 Preslav Street, Sofia, Bulgaria, ЕИК BG207537396 ("Selraiz", "we"), and the person or organisation that opens an account ("you"). By creating an account or using the service you accept these terms.
Selraiz is a business-to-business service. If you are contracting as a consumer, mandatory consumer protections in your country apply in addition to these terms and take precedence where they conflict.
Selraiz provides hosted AI sales agents that you train on your own content and embed on your website. The service includes the dashboard at selraiz.com, the embeddable widget, and the APIs that support them.
You must give accurate registration details and keep your credentials secure. You are responsible for everything done through your account. Tell us promptly at support@selraiz.com if you suspect unauthorised access.
| Plan | Price | Included |
|---|---|---|
| Free | €0 / month | 1 agent, 10 conversations per month, 10 pages, products and documents, 1 language, guided tour with live voice, Selraiz branding |
| Starter | €349 / month | 1 agent, 250 conversations per month, 250 pages, products and documents, 3 languages |
| Professional | €749 / month | 1 agent, 750 conversations per month, 750 pages, products and documents, 10 languages, branding removed |
| Business | €1,049 / month | 1 agent, 1,500 conversations per month, 1,500 pages, products and documents, all languages, advanced analytics |
| Commerce | On request | For large catalogues, high traffic or more than one website; conversations, agents, pages and products agreed in writing |
“Pages, products and documents” means website pages, items from your catalogue, uploaded files and pasted text your agent has been taught; they share a single allowance. Each plan covers one agent on one website. A conversation counts once, on the day it starts, and only if the visitor sent at least one message; conversations you hold with your own agent while testing it do not count. Conversation allowances reset on the first day of each calendar month. Page, document and product figures are limits on how much you have stored at any one time, not monthly allowances — they do not reset. When the figure is reached, nothing new can be added until you remove something or move to a larger plan, but we never delete your content because you reached the figure, and your agent keeps answering from everything already stored.
When you have used your conversations for the month, your agent stops answering questions until the first day of the next month or until you move to a larger plan. It remains installed on your website throughout. A conversation already under way is never cut off. A visitor who arrives while your agent is paused is still invited to leave their email or phone number, and those details still reach you as a lead. Your usage is shown in your dashboard at all times and we warn you before you reach the figure.
All prices are in euro and exclude VAT, which is added where applicable. Paid plans are billed monthly in advance and renew automatically until cancelled.
Payments are processed by Stripe. We do not receive or store your card details. If a payment fails we may retry it and, after notifying you, suspend the paid features until it succeeds.
We may change prices with at least 30 days' notice by email. The new price applies from your next billing period; if you do not accept it you may cancel before it takes effect.
The Free plan is free indefinitely and requires no card. It is not a trial and does not convert to a paid plan on its own. If you exceed the monthly conversation allowance, the agent pauses until the allowance resets or you upgrade.
You can cancel at any time from the billing page in your dashboard. Cancellation takes effect at the end of the current billing period; you keep access until then. There is no minimum term and no cancellation fee.
Fees already paid are not refundable, and cancelling mid-period does not produce a partial refund. Nothing here affects any statutory right of withdrawal or refund you may have as a consumer under the law of your own country, which applies regardless of what this agreement says.
The Free plan exists so you can judge the product before paying for it: it has no time limit and needs no card. If something has gone wrong with a payment, write to support@selraiz.com and we will look at it.
You must not use Selraiz to:
You are responsible for what your agent is trained on and for the messages it sends under your brand.
Your training content, conversations and leads remain yours. You grant us only the licence needed to host and process them in order to run the service for you. We do not use your content to train models for anyone else. On request, or on account closure, we delete it in line with our Privacy Policy.
Agents generate language automatically. They answer from the content you train them on and are built to stay within it, but no AI system is perfect: an agent may be inaccurate, incomplete or unsuitable for a particular purpose.
You are responsible for reviewing how your agent behaves before putting it in front of customers, and for the accuracy of the content you train it on. Do not rely on agent output as legal, financial, medical or other professional advice. Statements made by your agent are treated as statements made by you, not by Selraiz.
We aim to keep the service available at all times, but we do not guarantee uninterrupted operation. We may take the service down for maintenance, and will give advance notice for planned work wherever practical.
The Business plan carries an operational target of 99.9% monthly uptime, excluding planned maintenance and events outside our control. This is the standard we hold ourselves to and report against; it is a target rather than a contractual commitment, and no service credit or other remedy attaches to it. Free, Starter and Professional plans are offered without an uptime target.
Support on paid plans is by email. By plan: Free - help from our documentation only; Starter - email; Professional - priority email; Business - priority email plus a dedicated onboarding session.
Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these terms. Our sub-processors are listed at selraiz.com/legal/subprocessors.html.
As the controller for visitor data collected through your agent, you are responsible for having a lawful basis, for your own privacy notice, and for handling requests from the people you collect data about. We will assist you.
Selraiz, its software, design and brand remain ours. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you send us may be used freely to improve the product.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Our total liability arising in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.
The service is provided "as is" beyond the commitments stated here. We are not liable for losses caused by content you trained your agent on, by how you configured it, or by third-party services you connect it to.
You may close your account at any time. We may suspend or terminate an account that breaches these terms, or that puts the service or other customers at risk; other than where the breach is serious or unlawful, we will warn you first and give you a reasonable chance to fix it.
On termination your access ends and your data is deleted in line with our Privacy Policy. Export anything you need first.
We may update these terms. For material changes we will give at least 30 days' notice by email. Continuing to use the service after they take effect means you accept them; if you do not, you may cancel.
These terms are governed by the law of Bulgaria, and the courts of Bulgaria have exclusive jurisdiction, without affecting any mandatory protection available to you where you live.
Questions: legal@selraiz.com.